Refund policy

 

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition in which you received it, unused, with its tags, and in its original packaging for the return to be accepted. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@vitalfuel.store and we will provide you with the return address.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions about returns, you can contact us at info@vitalfuel.store.

Damages and problems
Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable products (such as food, flowers, or plants), made-to-order products (such as special orders or personalized items), personal care items (such as beauty products), and consumable items (supplements, vaporizers, etc.). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us. 

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Subscriptions
Some products offer recurring purchases or subscriptions. Subscriptions have a minimum commitment of 3 months, during which they cannot be canceled or returned. 

Failed deliveries and unclaimed packages

If the order cannot be delivered because no one is present at the address, or if the customer does not collect the package from the courier's branch within the stipulated period of 3 business days, the order will be returned to our warehouses.

In this scenario, it will not be possible to process a 100% refund. A deduction of €10 EUR will be applied to the amount to be refunded, corresponding to the shipping-related operating and logistics costs (which were initially covered by us free of charge).

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card issuer may take some time to process and post the refund. 
If more than 15 business days have passed since we approved your return, please contact us at info@vitalfuel.store